Shipping

All orders are carefully packed and dispatched from Barcelona within 1 to 3 business days.

Orders are shipped on business days only. Business days are Monday through Friday, excluding regional public holidays in Catalonia and national public holidays in Spain.

Dispatch times may be extended around public holidays or during special product launches.

Standard Domestic Shipping (Home Delivery)

At LAVANA, free shipping applies from the following order amounts (products only):

We do not ship to Ceuta or Melilla.

International Shipping

• Europe (France, Italy, Germany, Netherlands, Belgium, Austria) — €11.95 | Free shipping from €120
• Northern Europe (Sweden, Finland, Denmark) — €14.95

Modifying Your Delivery Address

You may modify your delivery address until 11:00 AM on the day your order is placed. If your order is placed after 1:30 PM, you may request an address change until the following business day before 11:00 AM.

Order Tracking

Using the tracking number included in your order confirmation email, you can visit the relevant carrier's website to check the current status of your shipment.

Issues and Delivery Problems

In the event of any issue with an order — such as an incorrect address, lost parcel, or damaged goods — delivery times may exceed the standard timeframes.

If you notice any incorrect details, you may update them from your customer account area, provided the order has not yet left our facilities. If the order has already been prepared, please contact us at lavana.bcn@gmail.com. Please be aware that if your order has already left our fulfilment centre, any amendments may add a further 24 to 48 hours to the delivery time. Always double-check all fields before placing your order!

Providing complete and accurate delivery information is essential, including any specific instructions for complex or hard-to-find addresses.

Deliveries are made Monday to Friday between 9:00 AM and 7:00 PM. No deliveries are made on Saturdays, Sundays, or public holidays.

If no one is available at the delivery address, the carrier will not leave the parcel and will return it to their depot to attempt a second delivery. After two unsuccessful delivery attempts, the carrier will hold the parcel at the nearest pick-up point, and the customer will have a maximum of 10 calendar days to collect it.

LAVANA cannot guarantee delivery timeframes in the event of carrier disruptions, strikes, or adverse weather conditions preventing carriers from meeting their schedules.

During peak holiday periods such as Christmas and national bank holidays, we cannot guarantee delivery within the stated timeframes due to high parcel volumes.

Local public holidays will be factored into delivery timeframes. LAVANA observes the public holidays of Barcelona and Catalonia.

I Haven't Received My Order — What Should I Do?

Please email us at lavana.bcn@gmail.com if your order is taking longer than expected and we will do our best to resolve the issue.

There are two main reasons for delayed or missing deliveries:

• Incorrect address: Please review your delivery address carefully. If it contains an error, your parcel may have been delivered to the wrong location.
• Failed delivery attempts: The carrier may make up to 2 delivery attempts. If they have been unable to reach you and more than 15 business days have elapsed since the last attempt, the return process to our offices will be initiated. We recommend checking all SMS messages, missed calls, and emails.

Payment Methods

Payment is processed at the final step of the checkout, after entering your payment details and clicking PLACE ORDER.

Payment Options

We offer a range of secure payment methods at checkout: Visa, Mastercard, American Express, Apple Pay, and Google Pay.

If you choose to pay by card, simply enter your card details directly on the website and complete verification through your bank's authentication system. 100% secure checkout.